REFUND POLICY

Effective Date: January 1, 2026

This Refund Policy governs all services provided by Helix Group ("Company", "we", "our", or "us"). By purchasing or engaging our services, the client ("Client", "you", or "your") agrees to the terms outlined below.

1. Nature of Services

Helix Group provides professional information technology consulting and cybersecurity services, including but not limited to:

  • IT Consulting

  • Security Audits

  • Penetration Testing

  • Cybersecurity Assessments

  • Risk Assessments

  • Infrastructure Reviews

  • Cloud Security Consulting

  • Technology Advisory Services

  • Security Strategy Development

  • Compliance Readiness Consulting

Due to the professional, customized, and intellectual nature of these services, refunds are subject to the terms of this Policy.

2. Non-Refundable Services

Unless otherwise required by applicable law, the following services are generally non-refundable once work has commenced:

  • IT consulting engagements

  • Security audits

  • Penetration testing services

  • Vulnerability assessments

  • Security reviews

  • Risk assessments

  • Technology evaluations

  • Infrastructure assessments

  • Security recommendations and reports

  • Strategic consulting sessions

  • Technical advisory services

  • Custom deliverables and documentation

Once personnel, resources, and time have been allocated to a project, the Company incurs operational and professional costs that cannot be recovered.

3. Refund Eligibility

Refund requests may be considered under the following circumstances.

3.1 Duplicate Payments

If a client accidentally submits multiple payments for the same invoice or service, the duplicate amount may be refunded after verification.

3.2 Service Not Yet Started

A client may request a refund if:

  • Payment has been received;

  • No work has begun;

  • No resources have been allocated;

  • No consultation, audit, testing, or project planning activities have commenced.

Such requests should be submitted within seven (7) calendar days of payment.

3.3 Company Inability to Perform

If Helix Group determines that it cannot reasonably perform the contracted services due to operational limitations or circumstances beyond its control, the Company may issue a full or partial refund at its sole discretion.

4. Partial Refunds

Where work has already commenced, Helix Group may consider a partial refund based upon:

  • Hours invested

  • Services completed

  • Resources utilized

  • Deliverables prepared

  • Administrative expenses

  • Third-party costs incurred

The Company reserves the right to retain payment for work already performed before the refund request was received.

5. Consulting Sessions

Consulting sessions that have already occurred are considered completed services and are non-refundable.

This includes:

  • Virtual consultations

  • Discovery calls exceeding complimentary consultation periods

  • Strategic advisory meetings

  • Security review sessions

  • Technical workshops

6. Security Audits and Penetration Testing

Because security audits and penetration testing involve professional analysis, technical preparation, and resource allocation, refunds are generally unavailable once an engagement has begun.

Services are considered initiated when any of the following occur:

  • Project kickoff

  • Scope definition

  • Access credentials are provided

  • Testing preparation begins

  • Security assessment activities commence

  • Client systems are reviewed

Any reports, findings, recommendations, or assessments delivered to the client are considered completed work.

7. Milestone-Based Engagements

For projects structured around milestones:

  • Completed milestones are non-refundable.

  • Approved deliverables are deemed accepted.

  • Refund requests may only apply to future milestones that have not yet started.

Payments earned for completed milestones remain due and payable.

8. Client Delays and Project Interruptions

Refunds will not be issued for delays, interruptions, or project suspension resulting from:

  • Failure to provide requested information

  • Failure to provide system access

  • Delayed approvals

  • Delayed communication

  • Internal organizational changes

  • Staffing changes

  • Changes in project scope

  • Client scheduling conflicts

Project timelines may be adjusted accordingly.

9. Change of Mind

Refunds will not be granted due to:

  • Change of mind

  • Change in business priorities

  • Budget reductions

  • Internal management decisions

  • Organizational restructuring

  • Vendor changes

  • Decision to discontinue a project after commencement

10. Third-Party Expenses

The Company is not responsible for refunding costs associated with third-party products or services, including but not limited to:

  • Cloud providers

  • Hosting services

  • Security platforms

  • Software subscriptions

  • Licensing fees

  • Domain registrations

  • External consultants

  • Third-party security tools

Such costs become non-refundable once incurred.

11. Chargebacks and Payment Disputes

Clients agree to contact Helix Group before initiating a chargeback, dispute, or payment reversal.

The Company reserves the right to provide supporting documentation to payment processors, financial institutions, dispute resolution entities, or legal authorities, including:

  • Contracts

  • Invoices

  • Statements of work

  • Project records

  • Communication history

  • Security reports

  • Consulting deliverables

  • Engagement documentation

Fraudulent or unjustified chargebacks may result in:

  • Immediate suspension of services

  • Termination of agreements

  • Collection actions

  • Recovery of fees and expenses

  • Legal remedies where permitted by law

12. Refund Request Procedure

All refund requests must be submitted in writing.

Please include:

  • Full name

  • Company name

  • Invoice number

  • Date of payment

  • Amount paid

  • Detailed explanation of the request

Requests should be sent to:

Email: HelixGroupLLC@proton.me

13. Review Process

Refund requests are generally reviewed within ten (10) to thirty (30) business days.

Additional information may be requested to evaluate the circumstances of the request.

Submission of a refund request does not guarantee approval.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Helix Group shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Incidental damages

  • Loss of profits

  • Loss of revenue

  • Loss of business opportunities

  • Business interruption

  • Data loss

  • Reputational harm

The Company's total liability arising from any claim shall not exceed the amount paid by the client for the specific services giving rise to the claim.

15. Final Determination

All refund decisions are made by Helix Group after reviewing the relevant facts, documentation, and circumstances.

The Company's determination regarding refund eligibility shall be final, subject to applicable law.

Contact Information

Helix Group

Address: 633 MT TABOR RD APT 602 LEXINGTON KY 40509

Phone: +14842658404

Email: HelixGroupLLC@proton.me